Ordering from Physicool
The displaying of products and/or prices on this site constitutes an invitation to treat only. No contract shall come into existence until we accept your order. We reserve the right to accept or reject any order in our absolute discretion. Any acceptance will be subject to these Terms and Conditions, to the entire exclusion of any others you may seek to impose. We reserve the right to change and/or withdraw any product displayed on this site without notice at any time before your order is accepted.
When you place an order on our website you will receive by email an acknowledgement.
Once you have checked out of our site and your order has been confirmed, you will not be able to make any changes to your order. If the order is accepted we will inform you by email and we will confirm the identity of the party with whom you have been contracted. When placing an order you undertake that all the details you provide us are true and accurate, that you are an authorised user of the credit or debit card used to place your order, and that there are sufficient funds to cover the costs of the goods. The costs of products and services may fluctuate. All prices advertised are subject to such changes.
Product information and colours
Products displayed on this site are available only whilst stocks last. Every effort has been made to reflect product colours as accurately as possible. However, due to differences in monitors, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.
Product measurements and capacities quoted on this site are approximate. Due to continuous product development, products supplied may differ slightly from those illustrated. Products shown on this site are fit for the purpose for which they are intended. Physicool will not be held responsible for using products for purposes other than those suggested on the product.
The prices displayed on this site are quoted in British pounds, and are only valid and effective in the United Kingdom. Payments may only be made in British pounds. Prices are inclusive of V.A.T. but exclude postage and packing, which will be charged at rates specified within the site.
If you wish to cancel your order you must notify us by email to firstname.lastname@example.org before we have dispatched the goods to you, or where goods have already been dispatched to you, by returning goods to us in accordance with our returns policy.
Shipping costs and delivery
We currently deliver worldwide; please see below the postal charges for your area. If you have any questions, please email us at email@example.com for more information. Local import duties may be payable on receipt of your order which are the responsibility of the purchaser. Physicool accepts no liability for such charges. Please note that we aim to dispatch all UK orders within 48 hours which should arrive between 2-3 days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. These times do not allow for statutory bank holidays. Physicool is not responsible for any delays caused by the postal delays or force majeure.
Postage costs for items sent by Royal Mail per order are:
- Delivery on all orders to a UK address £3.75
- Express delivery on all orders to a UK address £6.75
- Delivery on all international orders £10.00
Postage cost for items sent by Hermes delivered on all orders to a UK address is £10.00
- We are unable to redirect orders once items have been dispatched.
- Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization
Payment can be made by Paypal, and credit and debit cards through our secure payment facility PayPal Pro. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Physicool, we will not be liable for any delay or non-delivery. We take all reasonable care to make our site secure and all credit card transactions on this site are processed using a secure online payment gateway. We do not store credit card details nor do we share customer details with any 3rd parties.
Returns and exchanges
If you are unsatisfied with your purchase or you have changed your mind we offer a 14 day money back guarantee. All we ask is that you return the goods in their original condition with all original packaging and labels intact and we will issue you with a full refund of the amount (excluding return shipping costs) upon receipt of the goods to us. Refunds will be credited to your original method payment. Please note that all returned goods are sent at your cost and risk. No liability can be accepted for returned goods lost or damaged in transit. We suggest that you use the Royal Mail Special Delivery service which will allow you to insure the goods as well as obtain a signature upon delivery. Please contact us at firstname.lastname@example.org or telephone us on +44 (0)7778 274 265 to arrange returns.
For us here at Physicool we believe that quality is paramount. We thoroughly test all our products in real-life conditions to ensure that they are fully capable of standing up to the uses of which they were designed. It is extremely rare for our products to be defective or damaged. Returned products will be inspected by our Returns Department and replaced if the damage is the result of a manufacturing defect or deviation from factory specifications. If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you.
We do not replace or refund products:
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object etc.)
- Damaged by misuse or activities other than the intended purpose.
This website is an official website of Physicool Ltd. This website and all intellectual property rights (including but not limited to rights in the website as a database) in its design, text, graphics, and the selection and arrangement thereof, together with the Physicool trade mark and all other trademarks, logos and trade names depicted in this website belong to us.
Limited liscence restrictions
You are granted a limited license to download the materials contained on this website to a single personal computer, and to print out a hard copy of such materials, solely for personal, non-commercial use, and provided all copy right, trade mark and other proprietary notices are left intact. Any other use of any of the materials on this website, including commercial reproduction, modification, distribution, transmission or republication, without our prior written permission is strictly prohibited and is a violation of our intellectual property rights.
This website and its contents are provided “as is” and without representation, term, condition or warranty of any kind, either express or implied (and whether implied by law, custom or otherwise) in respect of the website and/or its contents. Physicool disclaims all representations, terms, conditions and warranties including, but not limited to, as to satisfactory quality, merchantability, fitness for a particular purpose, title and non-infringement of intellectual property rights to the fullest extent by applicable law. In addition, Physicool excludes any representation or warranty that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs and risks arising as a result of its use of this website.
Limitation of liability
To the fullest extent permitted by applicable law, neither Physicool, nor any affiliates or other representatives will be liable for any loss or damage arising out of or in connection with the use of, or inability to use, the materials in/and/or facilities or services offered throughout this website including, but not limited to, indirect or consequential loss or damage, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Physicool has been advised of the possibility of such loss or damages and/or such loss or damage were reasonably foreseeable.
This website is controlled and operated by Physicool. We exclude all representations and warranty those materials in and/or products or services offered through this website are available for use in other locations, or that they comply with any legal or regulatory requirements of such other locations. Those who choose to access this website do so at their own risk and on their own initiative and are responsible for compliance with applicable local laws. These terms shall be governed by and construed in accordance with English law. Any dispute under these terms shall be subject to the exclusive jurisdiction of the English courts and, by using this website, you hereby submit to the exclusive jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.
While we endeavor to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Data protection and privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. In addition to allowing us to check your creditworthiness and process your orders, the personal data you submit, and our records of your visits to the site, will be used to monitor and improve our service to you, and for marketing purposes. We may send you brochures, leaflets and catalogues displaying our products and services, and may telephone you in order to tell you of promotional offers, to discuss account details or for market research.
We do not make our mailing list available for marketing purposes to anyone outside Physicool and will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction. If you wish to update or delete your personal information, or if you prefer that we do not email you to tell you of promotional offers, please e-mail us.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. If any court of competent jurisdiction finds any provision of these terms to be void or unenforceable for any reason then such provision shall be ineffective to the extent of the court’s finding without affecting the validity and enforceability of any remaining provisions. We reserve the right to amend these terms and conditions at any time without notice. If you have any comments, please contact us. You acknowledge that we are under no obligation to pay for or respond to any such comments, or to keep them confidential. You warrant that any comments you may submit will not infringe the personal or proprietary rights of any third party, nor be defamatory, obscene, abusive or otherwise unlawful, and you will indemnify us against all actions, costs, claims, demands, losses or liabilities of whatsoever nature which we may suffer by reason of any breach of such warranty.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We do not store financial information like credit card numbers or personal information like social security numbers on this site.